Feedback on Air Arabia Nalchik Office in Russia?

Hello everyone, Im curious if anyone has had direct experience with the Air Arabia Nalchik Office in Russia. Ive been thinking of reaching out for some travel assistance, like clarifying ticket rules or handling flight reschedules. Sometimes these local offices can be really helpful, but Id like to know if this one provides reliable and quick service. Did you find the staff supportive and knowledgeable about passenger concerns? Any insights would be valuable for me and others who may need their help. Please share your thoughts if youve interacted with themit would be great to know what kind of service travelers can expect from the Nalchik office.